Applying at Tortola is simple! Browse our available floorplans, select your preferred home, and click Apply Now to begin your online application. Once submitted, our leasing team will review your application and follow up within 24 hours. Upon approval, you will sign your lease electronically and pay your move-in costs to secure your home.
Your Questions, Answered at Tortola
Curious about life at Tortola? Find answers to common questions about our brand-new one, two, and three bedroom apartments in Wesley Chapel, including floor plans, amenities, pet-friendly living, leasing, and more. From resort-style amenities and a refreshing swimming pool to our convenient location near shopping, dining, nature, and Tampa, discover everything you need to know about making Tortola your new home in Wesley Chapel, FL.
Leasing and Application
How long does it take for an application to get approved?
Most applications are reviewed within 24-48 hours of submission. Our leasing team will contact you with a decision and any next steps.
What all do I need to apply?
To complete your application, you will need:
- A valid government-issued photo ID.
- Proof of income - Once the application is completed, an email will be sent directing you to Snappt, to upload the last two full months' worth of bank statements and paystubs.
- Application fee per Applicant.
- Administration fee.
What income is required to qualify?
Applicants must have a combined household income of at least 2.5 times the monthly rent. For example, for a $1,600 apartment, a minimum income of $4,000 per month is required.
What is acceptable proof of income?
We accept:
- Two full months worth of the most recent pay stubs.
- Most recent tax returns (self-employed).
- Official offer letter on employer letterhead. Employment verification will be required.
- Bank statements from the last two full months are required. The last six full months if self employed.
What happens if I'm approved for an apartment but my roommate is not?
If one applicant is approved and another is not, the approved applicant may qualify individually if they meet income requirements on their own. Please contact our leasing office to discuss your options.
Do you offer short-term leases?
No, we do not offer short term leases at this time.
What lease terms are available?
We offer flexible lease terms ranging from 7-15 months. Current available terms include 7, 8, 9, 10, 11, 12, 13, 14 and 15 month terms. Contact our leasing office for pricing by term length.
Is there a preferred employer program? If so, who are the preferred employers?
Yes, we offer waived application fees for employees of the government and healthcare workers. Contact our leasing team to learn more about your exclusive benefit.
What is the notice requirement to terminate my lease?
A written notice of at least 60 days is required prior to your move-out date. Please refer to your lease agreement for full details.
What is your move-in process?
On move-in day, you will meet our team to obtain access and show you to your new home, and review community guidelines. All move-in costs must be paid in full before access is released. Your resident portal will show you a move-in checklist inspection that needs to be completed within 48 hours.
What is your move-out process?
Before moving out, please return all keys and garage remotes, and ensure the home is left in original condition. You are welcome to schedule a walk-through with a staff member if desired. Any applicable damages/cleaning fees and final water charges are deducted from the deposit made at move in. The return of the deposit is processed within 30 days per state law.
Do you require a security deposit? How is it determined?
Yes, a security deposit is required at Tortola. Please contact the leasing office for more information on the deposit.
Is my security deposit fully refundable?
Your deposit is refundable minus any deductions for applicable damages/cleaning fees and final water charges are deducted from the deposit made at move in. The return of the deposit is processed within 30 days per state law.
Do you require renter's insurance?
All residents must maintain renter's insurance with a minimum liability coverage of $100,000. Proof of coverage must be provided prior to or at move-in. We also offer coverage through Assurant.
What tour options are there?
We offer:
- In-Person Guided Tour: Meet with a leasing professional.
- Self-Guided Tour: Explore at your own pace after leasing hours: https://app.tour24now.com/prospect/tour/tortola/register/
- Virtual Tour: View our community online anytime.
What times are available for tours?
Tours are available during leasing office hours:
- Monday-Friday: 10:00AM - 6:00PM
- Saturday: 10:00AM-5:00PM
- Sunday: Closed
Walk-ins welcome; we recommend scheduling in advance at 813-592-0003 or on our website.
What size apartments do you offer?
Tortola offers 1-bedroom, 2-bedroom and 3-bedroom homes ranging from approximately 634 to 1394 sq ft. Visit our floorplans page to explore all layouts.
What's the difference between your floorplan options?
All of our layouts provide the same features in the homes with vinyl plank flooring throughout. 2nd and 3rd floor apartments all have carpeted bedrooms. Stainless steel appliances in the kitchen. The A1, A2 and A2A one-bedroom floorplans have full sized stacked washer/dyers. All other layouts have full size side-by-side washer/dyers. Every apartment home has a screened in patio/balcony.
Will I be able to see the actual apartment that I will be renting?
Absolutely -- we will do our best to show you your specific unit if it is available at the time of tour. Otherwise, we have a two-bedroom model that we can show you. Your unit will be freshly cleaned and move-in ready.
Which floorplans have the best natural light?
Any of our floorplans that are west/east facing have the most natural light. Ask our leasing team for the sunniest options!
What is the typical ceiling height of your apartments?
Our apartments feature 9-foot ceilings throughout.
Do any of your floorplans have a den or home office space?
No, we do not have any den or flex spaces.
What condition will my apartment be in at move-in?
Every home is professionally cleaned and inspected before move-in. Appliances and fixtures will be in good condition. Please complete your move-in inspection within 48 hours.
Can I request a specific floor or location?
Absolutely! We will note your preferences -- 1st, 2nd, or 3rd floor; pond or parking lot view. Our team will do their best to match you based on our availability at the time.
How long will the apartment I want be available?
Availability changes quickly! We recommend submitting your application as soon as possible. Contact our leasing office for current availability.
What happens if my preferred apartment becomes unavailable?
Our leasing team will present you with comparable alternatives matching your preferences.
What is the lease renewal process?
We will notify you approximately 75-90 days before your lease expiration with renewal options. To renew, you just have to accept the offer sent on the resident portal, and then sign the renewal lease. Contact the office for additional questions.
Utilities and Payments
How do I pay rent?
Rent can be paid securely through our Resident Portal online portal using your debit, credit, or ACH bank transfer.
When is rent considered late?
Rent is due on the 1st of each month. A late fee will be applied if rent is not received by 11:59PM on the 3rd of the month.
What other fees am I responsible for?
In addition to monthly rent, residents are responsible for utilities (billed based on usage), Monthly Community fee (Smart Bundle, Valet Trash, Pest Control).
Non-refundable one-time pet fee per pet at move in, if applicable.
Monthly pet rent, per pet, if applicable.
Monthly billing fee.
One time Move in and Move Out fee.
Rent Reporting (optional).
Electric is paid directly through WREC.
Can I break my lease? If so, what are the stipulations?
Early termination is possible with written notice. An early termination fee will apply. Please review your lease or contact our office.
When/How should I set up my utilities?
We recommend setting up utilities at least 1 week before move-in:
- Electricity: Withlacoochee River Electric Company.
Is the community wired for high-speed internet?
Yes, Tortola is wired for high-speed internet. Internet is included as part of the community Smarty Bundle.
Who are the internet providers?
GigStreem is our exclusive provider, offering speeds up to 1Gig.
Is Wi-Fi available in common areas?
Complimentary Wi-Fi is available throughout the community.
Who do I set up electricity with?
Electricity is provided by Withlacoochee River Electric. Contact them at 352-567-5133 or https://wrec.net/. We recommend doing this at least 1 week before move-in.
Is maintenance offered?
Yes! Our professional maintenance team is available to assist. Maintenance is on-site Monday-Friday 8:00AM-5:00PM. Emergency maintenance is available 24/7.
How do I submit a maintenance or service request?
Submit requests through the resident portal or call our leasing office at 813-592-0003. For emergencies, call 813-592-0003 and follow the prompts for on-call emergency maintenance.
How long is the average maintenance request?
Standard requests are typically completed within 24 hours. Complex repairs may take longer -- we will communicate any delays. Emergencies are prioritized.
Inside Your Home
Do you offer furnished or corporate apartments?
We do not offer furnished apartments, but our team can recommend local furniture rental services.
Do your apartments have in-home laundry?
All homes include a full-size washer and dryer.
What finishes and appliances come standard?
All homes at Tortola include:
- Stainless steel refrigerator, range, dishwasher and mircowave.
- Courtz Countertops.
- Wood-style plank flooring in living areas.
Do apartments have patios/balconies?
Yes, all apartments include a patio/balcony.
Can I have a grill on my patio/balcony?
Per fire safety regulations, grills are not permitted on patios or balconies. Community grilling stations are available in the common areas at the pool area and next to building 400.
Can I sublet my apartment or put it on Airbnb?
No. Subletting and short-term rental platforms such as Airbnb, VRBO, or similar services are not permitted per your lease agreement.
Can I paint my walls?
Yes, painting the walls are permitted, however it is resident responsibility to paint the walls back to white prior to move out, or pay the associated fees to have it painted after vacating.
Can I have shelves, curtains, posters, etc.?
Yes! Standard hanging using nails or small anchors is permitted. Excessive damage beyond normal wear and tear may result in deductions from your security deposit.
What smart home features are available?
Tortola includes Smart Rent Technologies which includes smart locks with keyless entry, smart lighting, smart thermostat and leak detectors. The smart rent app is also compatible with smart devices.
Are there USB outlets and modern electrical setups?
There are no USB charging outlets in the apartment homes.
What happens if something breaks in my apartment?
Submit a maintenance request through resident portal as soon as possible. Our team will address it within24 business hours. For urgent issues (e.g., water leak, HVAC failure), call 813-592-0003 and follow the prompts for on call maintenance immediately.
Community Amenities
What amenities does your community offer?
Tortola is a neighborhood style community with amenities including:
- Clubhouse
- Resort-style pool
- 24-hour fitness center
- 3-Acre Dog park and Self-Serve Dog Washing Station
- Detached garages
- Self-serve Car Wash
- Game Room
- Grilling Stations
- Walking Paths
- Firepits
What are the rules for the clubhouse amenities?
Amenity areas are for residents and approved guests only:
- No Glass or pets in the pool area.
- Guests must be accompanied by a resident.
- Clean up after pets in all outdoor areas.
- Observe posted hours and quiet hours.
- Clean up after yourselves in common areas.
What are the clubhouse hours?
The clubhouse and the fitness center are open 24/7 with key fob access.
Can I reserve the clubhouse for a private party/event? If so, is there a cost?
The clubhouse/common areas are all first come-first serve and we are not able to rent out the spaces for private events.
What are the pool hours?
The pool is open from Dawn to Dusk. Lounging and grilling are open 24/7 while still observing quiet hours.
Is the pool open all year?
Yes! Open year-round, weather permitting.
Do you have outdoor spaces or green areas?
Yes! Tortola features a dog park, courtyards and grill areas available for all residents.
Do you have elevators?
No. As a community of 3-Stories, elevators are not applicable. If you have accessibility needs, please contact our leasing team.
What is the parking like?
Parking is free and first come-first serve.
Do you offer reserved parking?
We have select reserved parking spots available at each building. Please contact the leasing office for availability and prices.
What if I have 2 cars or a car and a motorcycle?
We ask all residents to be courteous and respectful, if there is more than one car per apartment home, only park one car in the front of the building and the others on the opposite side.
Does the community offer on-site recycling?
No, we do not offer onsite recylcing at this time.
Where do I take my trash?
Trash is collected at your doorstep Sunday-Thursday evenings. Bins should be placed outside of your door with bags securely tied by 5:00PM (3:00 on Sundays) and brought back inside by 8:00AM the following morning. Excessive trash should be brought directly to the compactor. Bulk Trash is not available.
Where do my packages get delivered?
Packages are delivered directly to your door or in the Package lockers located in the mailroom.
Are there additional storage options?
No, we do not offer additional storage options.
Is there somewhere for me to keep my bicycle secured?
Your detached garage is the ideal place to store bicycles secure if you rent a garage. Otherwise, they should be kept inside your apartment.
Are there quiet hours?
Yes. Quiet hours are 10:00PM-8:00AM daily. We ask all residents to be respectful of neighbors.
When will I get access to amenities after move-in?
You will have full access to all amenities beginning on your move-in date. Your key fob will be activated at your move-in appointment.
Pet & Guest Policies
Are pets allowed?
Yes! We welcome pets at Tortola. We allow up to 2 pets per home. Breed and weight restrictions may apply -- see our full pet policy.
What is your pet policy?
We welcome cats and dogs:
- Max pets: 2 per home
- One-time pet fee per pet
- Monthly pet rent per pet
- Weight limit: 100lbs
- Breed restrictions: Contact us.
- Yard responsibility: Residents must maintain a clean yard, including prompt pet waste removal.
All pets must be registered. Screened through Pet Screening.
Can I bring guests to the pool and other amenity areas?
Yes! Each resident may bring up to 2 guests at a time. Residents are responsible for ensuring guests follow all community rules.
Is there guest parking?
Yes! All parking is first come, first serve.
How long can a guest stay with me?
Guests are welcome to stay for up to 7 consecutive days without prior approval. Extended stays require written approval. Long-term guests may need to apply as an additional occupant.
Neighborhood
What neighborhood is your community located in?
Tortola is nestled in Zephyrhills in Florida, offering the feel of a quiet neighborhood with easy access near Tampa Premium Outlets are in a convenient location that places you close to it all. Start your day with one of the best breakfast sandwiches in town at Bagelicious and More. Then, embark on a scenic walk with your pup at one of the dog-friendly wildlife preserves in the area, including the Upper Hillsborough Wildlife Management Area and the Richloam Wildlife Management Area.
Are there grocery stores nearby? Are they within walking distance?
Yes! Nearby grocery options:
- Publix- walking distance
- Walmart- 15 minute drive
What local restaurants are nearby?
See our full neighborhood map at https://www.livetortola.com/apartments/fl/zephyrhills/neighborhood
What coffee shops are nearby?
Nearby Coffee Options:
- Dunkin Donuts - 5 Minutes
- Starbucks - 15 Minutes
What is there to do nearby?
Tortola's apartments near Tampa Premium Outlets are in a convenient location that places you close to it all. Start your day with one of the best breakfast sandwiches in town at Bagelicious and More. Then, embark on a scenic walk with your pup at one of the dog-friendly wildlife preserves in the area, including the Upper Hillsborough Wildlife Management Area and the Richloam Wildlife Management Area.
If you’re looking for something low-key, a short drive to Tampa, Clearwater, or St. Petersburg will lead you to some of the most beautiful beaches for sunset strolls.
What is the commute like to [major employer/area]?
The commute from Tortola to Tampa is approximately a 45 minute drive.
What schools are in the district?
Tortola is served by Pasco County Schools:
- Elementary: New River Elementary
- Middle: Raymond B. Stewart Middle School
- High School: Zephyrhills High School
For more options visit GreatSchools.org or contact Pasco County Schools directly.